Friday, November 29, 2019
All My Life for Sale Essays
All My Life for Sale Essays All My Life for Sale Essay All My Life for Sale Essay The Life of EBay In the essay ââ¬Å"All My Life for Saleâ⬠, John Freyer explained how he sold all of his possessions in his apartment to move out for college. Those items had some sort of sentimental value to people who purchased them and gained a vague relationship with them. One way he expressed himself, is when he sold his first wave of objects on eBay. He asked the highest bidders if they could update him on how his things were doing. He wondered if his buyers were taking good care of his things. Freyer is the type of person who would hold on to things hoping they would get used or fixed one day. He got a community started on his website allmylifeforsale. com. Over time, Freyer started to receive messages containing photographs about the stories from people who were a part of the project. He also requested if people could send him their address so he could come and visit. Not too long after, an invitation from the person who purchased Freyerââ¬â¢s salt shaker invited him to their house in Portland, Maine. The six thousand dollars that Freyer made from his selling his things helped him start his journey to visit people all over the country by car. ââ¬Å"As I met more people, the awkwardness of meeting strangers started to wear offâ⬠¦ Some may say too comfortableâ⬠¦ I would help myself to food in the high bidderââ¬â¢s refrigerator without a second thoughtâ⬠(85) He started to think they were more than just strangers. For example, he acted like a kid who walks into his parentââ¬â¢s fridge to get something to drink. Soon after September 11, Freyer starts to mature. I stopped caring so much about the objects that I was visiting and started caring more about the people who invited meâ⬠(86). This personifies that he is growing up in a sense that he is paying attention to the things that really matter in this world. ââ¬Å"Although I hadnââ¬â¢t made it to everyone who had invited me to visit, I knew that it was time to stop driving. â⬠(86) Freyer started to realize that everything was in good hands and he should start worrying about himself. He wanted to set his priorities straight. He had to graduate college.
Monday, November 25, 2019
10 ways to turn your expert analysis into an exceptional report
10 ways to turn your expert analysis into an exceptional report 10 ways to make your client love your next report Youââ¬â¢ve done your research. Youââ¬â¢ve investigated your clientââ¬â¢s processes in detail and youââ¬â¢ve analysed your findings. As a result, youââ¬â¢ve come up with some substantial recommendations that you feel your client will be truly happy with. All you have to do now is write your report. This is the point where things can easily go wrong and all that hard work can be undone. You have probably spent a lot of time with your client and may have built up a strong relationship. But this does not change the fact that leaving the right impression will depend on the quality of your report, which will ultimately depend on the quality of your writing. So what can you do to make sure that your report goes to the top of the pile, makes a lasting impression and demonstrates all your hard work, technical expertise and innovation? To help get you started, here are my ten top things to think about before you start writing your report. If you want more, be sure to sign up to our free webinar: How to transform your expert analysis into exceptional documents. Simply click here to reserve your space (places are limited). 1. Know what the client wants First things first. Your report should be client-centred, rather than consultant-centred. The chances are that no sooner do you realise that the report deadline is looming than you fall into the ââ¬Ëgetting it doneââ¬â¢ trap. At this point, itââ¬â¢s worth taking a couple of deep breaths and spending a few minutes thinking about what your client actually wants. This may sound obvious. It should be. Yet so often reports follow a standard template structure that poorly reflects an individual clientââ¬â¢s brief. Why not ask the client exactly what they want to see in the report and even how long they would like the report to be? Alternatively, ask yourself a few simple but telling questions. What information does the client expect? With what level of detail? How much knowledge do they already have? What will they use the report for? Who will read it? 2. Copy and paste with caution It goes without saying that you should copy and paste only with extreme caution. It is all too easy to forget to change the company name, paste in confidential information from another document or to leave out a vital piece of client-specific information. Your brain tends to see only what it wants to see, and to ignore what it doesnââ¬â¢t. Be VERY careful. 3. Put key messages up front And what about the key messages and recommendations that you want to get across? How can you make sure that these really stand out and are not lost among volumes of peripheral detail and background? Many analysts use a basic structure in which they start with their findings, then outline their conclusions, and then give their main message ââ¬â their recommendations ââ¬â at the end. The effect on the client is to keep them guessing or arguing with every point and perhaps ending with a conclusion that differs from your own. A far more effective structure is to start with your main message and then provide the information that supports it. 4. Avoid jargon and ââ¬Ëbusinesseseââ¬â¢ Then comes the next common trap: falling into jargon or business speak, or using unnecessarily flowery language. Many people believe this shows how much knowledge, intellect or even superior industry expertise they have. But does it really? The truth is that your client has no interest whatsoever in the sophistication of your use of vocabulary. Whatââ¬â¢s more, the public and private sectors are becoming increasingly cynical about consultants, believing that they produce over-long, over-written reports on purpose to justify their ââ¬Ëexorbitant feesââ¬â¢. Whatever you do, avoid providing any additional ammunition to that particular argument. The bottom line is that clients will not appreciate long words, complicated language, management speak and ââ¬Ëbusinesseseââ¬â¢ jargon, nor will they want to plough through lots of acronyms and abbreviations. They will find them irritating, confusing and time-consuming. Take the time to find a more effective way of writing whatever it is you want to say. If using complex technical terms is absolutely unavoidable, make sure you provide a glossary in the appendix. Industry jargon has its place, but only if youââ¬â¢re certain your audience will understand it. (And they usually understand less than you think they do.) 5. Donââ¬â¢t write for robots On the subject of language, remember that when companies and organisations appoint consultants, they hire people, not robots. Language like ââ¬Ëit is recommended â⬠¦Ã¢â¬â¢, ââ¬Ëit is estimated â⬠¦Ã¢â¬â¢, or ââ¬Ëit has been proven â⬠¦Ã¢â¬â¢ does not sound more professional; it simply depersonalises your report and makes it less accessible. Your client wants to know that their advisers are real human beings, so be bold and put people at the heart of your writing: ââ¬Ëwe recommend â⬠¦Ã¢â¬â¢, ââ¬Ëwe estimate â⬠¦Ã¢â¬â¢ or ââ¬Ëwe have proven â⬠¦Ã¢â¬â¢. It is far more interesting and meaningful to read about organisations and individuals taking action than to read about all sorts of actions and events mysteriously occurring. Think ââ¬ËTarvexââ¬â¢s customers are crying out for the new product rangeââ¬â¢ rather than ââ¬ËThe new product range has experienced considerable demandââ¬â¢. Or ââ¬ËThe CEO has transformed the companyââ¬â¢s performance in the exports marketââ¬â¢ instead of ââ¬ËThe companyââ¬â¢s performance in the exports market has been transformedââ¬â¢. Make your language as lively as you can. If youââ¬â¢re trying to ââ¬Ësellââ¬â¢ a particular recommendation, paint a vivid picture of the excellent results it will bring ââ¬â or of the horrendous pitfalls that will await as a result of not implementing it. And naturally you also need to examine all the pros and cons, including the cost implications, of following ââ¬â or not following ââ¬â your recommendations. 6. Make your words count Generalisations or exaggerations are another characteristic of poor writing to be wary of. Take ââ¬Ërecord levels of profitââ¬â¢, for example. Are they truly record levels ââ¬â ie the highest ever ââ¬â or do you really mean the highest in recent years? If so, how recent? If you mean for five years, say so. And what about ââ¬Ëa large percentageââ¬â¢? (Is this 51 per cent or 99 per cent? Thereââ¬â¢s quite a big difference, after all.) Beware of words and expressions such as ââ¬Ërecordââ¬â¢, ââ¬Ësignificantââ¬â¢, ââ¬Ëconsiderableââ¬â¢ and ââ¬Ëwide section of the communityââ¬â¢ unless you can actually quantify them. 7. Punctuate with care We notice words and language and how people use them: pulling people up for poor punctuation, dodgy spelling or dubious grammar is almost a national pastime. And the likelihood is that your client will have a similar awareness of language ââ¬â and irritation with its misuse. So never delude yourself that it is only what you say that counts and not whether you know how to punctuate correctly. It is amazing the bad feeling and ill will that a misplaced comma or a misjudged apostrophe can cause. If you want more advice on improving your business writing, why not download our free guide, The Write Stuff? Click here to get your free copy today. 8. Structure strategically Another common error is to try to plan and structure the report simultaneously. It is, in fact, much easier to do these two things separately. Start by brainstorming all the information that needs to go into the report. When youââ¬â¢re sure you have covered everything, itââ¬â¢s time to tackle the issue of what goes where and in what format. The structuring process requires an element of detachment ââ¬â even bloody-mindedness. Only information that is essential to your client should go in the main body of the text; any information that is ââ¬Ëimportantââ¬â¢ or ââ¬Ëof interestââ¬â¢ should be relegated to appendices, footnotes or a separate chapter. Additional detail, figures, references or diagrams are all examples of ââ¬Ëimportantââ¬â¢ information. Put yourself in your clientââ¬â¢s shoes. How would you react to a report if you felt your valuable time was being wasted on nonessential detail? Yes, your client may be interested in the background to the project and in how you carried out the research and the consultation process. But what theyââ¬â¢re actually paying you for is to identify the cause or causes of a problem or challenge and to tell them how to solve it. If you make them wait until the end of the report to tell them your recommendations, the chances are that their patience will be wearing very thin indeed. This brings us to another tip on helping your client to navigate your report. As you start to structure your report, plan how best to divide it into logical sections and give some thought to your subheadings. Subheadings should be clear and meaningful, rather than generic, so that they act as signposts, guiding your client through the report and showing them where to find specific topics. 9. Optimise your executive summary Pay particular attention to your executive summary. As we all know, this may be the only part the real decision-makers read, so make sure it can stand alone and that it contains real information, including hard facts and figures. If your report includes recommendations, the executive summary should make it clear what these are and include their implications, values and costs. What about length? As a general rule, itââ¬â¢s best to stick to a maximum of two pages, using headings and bullets (but not too many), and perhaps a carefully selected graph or pie chart to get your main message across. 10. And always remember A well-written report will influence your clientââ¬â¢s thinking and decisions and galvanise them into action. It will also act as a first-rate marketing tool for your firm. But a poorly written one will exasperate your client and jeopardise your reputation and the chances of them implementing your recommendations. It might even lose you business. In your clientââ¬â¢s view, youââ¬â¢re only as good as your last report. So which impression do you want to leave them with ââ¬â incisive must-read or supposed-to-read-because-they-paid-for-it? Want to learn more about transforming your expert analysis into exceptional reports for your clients? Sign up here for our free webinar. Want to improve your teamââ¬â¢s report writing? See our report-writing course for companies and our business-writing courses for individuals. You can also call us on +44 (0)1273 732 888 for a no-obligation chat with one of our friendly advisers. Image credit: Dragon Images / Shutterstock
Thursday, November 21, 2019
Exposition universelle of 1889 Essay Example | Topics and Well Written Essays - 1250 words
Exposition universelle of 1889 - Essay Example Nonetheless, the period had a significant effect on the natural sciences, education, and historiography. Also, this period is presumed to have complex and considerable impact on politics. It is associated with radicalism and liberalism and later on nationalism (Breckman 10). This paper will look at the Romantic era or Romanticism and compare a painting and a musical work. The Romantic era authenticates tough emotions as a genuine basis of aesthetic understanding, putting emphasis on emotions, for example, awe, horror and terror, and apprehension. This is especially that which is encountered in tackling the sublimity of wild nature and its charming features, both current aesthetic groups. This period progresses ancient custom and folk art to something gracious. Moreover, the Romantic era makes spontaneity an attractive feature and advocates for a natural performance of human beings activities as habituated by natural processes in the context of customary usage and language. The Ration al era reaches past the classicist and rational ultimate models to raise a revitalized element of art and narrative and medievalism presumed to be realistically medieval in an effort to get away from the boundaries of industrialism, urban sprawl, and population growth (Breckman 19). This period also tries to embrace the distant, unfamiliar, and exotic in forms more genuine than Rococochinoiserie, utilizing the power of the imagination to escape and to envision. Painting The Romantic era first appears in landscape painting, in the visual arts. One of the most prominent artists of the Roman era is the pioneer of The Hudson River School, Thomas Cole, from America (Powell 6). This school concentrates on developing landscapes of the United States continent in a pastoral location where human beings are perceived to be connected with their land. These artists appreciate the diversity and beauty of the American landscape as coming from Godââ¬â¢s grace. Moreover, these artistsââ¬â¢ wor ks establish a visual depiction of the thoughts of American transcendentalism. The painting of focus is The Course of Empire. This is a painting containing five pieces. This painting is one of the most recognized paintings of Thomas Cole. The Course of Empire shows the artist is trying to argue against religion that is not concurring with nature. The painting was developed between 1833 and 1836. The five sizeable paintings are a symbol of an unreal realm and its process from creation to destruction and revival. Thomas Cole illustrates the whole painting series because of the exclusive landscapes that act as the location and subject of each empire stage (Powell 13). The painting can also be presumed to be representing the five stages of civilization. This society builds to magnificence and then crumbles. The paintings highlight the Romantic worry that the progress of contemporary life is intruding on the peaceful life of the past and will end up weakening the structure of civilizatio n. The Savage State This is the first painting. It depicts the valley from the shore adjacent to the crag. It is a dawning stormy day with a dim light. There is a hunter dressed in skins, he is in a hurry, and he is hunting a deer. There are also canoes moving up river. On the shore, there is a fire surrounded by a cluster of wigwams (Powell 18). This is a visual reference of Native American living. The Arcadian In this painting, the sky is clear, and it is morning of
Wednesday, November 20, 2019
Personal Narrative Essay Example | Topics and Well Written Essays - 1000 words
Personal Narrative - Essay Example At that time, I was stationed in Manhattan, KS and had to choose between Manhattan, Salina, and Topeka. Topeka and Manhattan were testing on the same days and as fate would have it, I decided to give Manhattan a try. Having no navigational skills in the city, I was first challenged in finding the testing site for the physical agility test. When I arrived at RCPD range were the recruitment was taking place, I was shocked to realize that I was going to be put up against other forty people who were competing for five or six slots. Once I got out of my truck and started talking to other hopeful applicants I became worried about the chances of success through the hiring process. I was confused on what would be my next step if I was not successful and was unable to secure a chance in the police department. I felt as though I was under qualified after finding out that 60%- 70% of the applicants had degrees in Criminal Justice. I thought for sure that college would be a major hiring point. I was determined to prove my ability and advantage over the graduates who lacked professional experience. The air was thin and cold on this particular day, making just breathing a chore. Gazing out at the course the towers were tall and a long climb, the walls were high with steep drops to the other side. For the agility test, the recruits were expected to run through tires and drag a 170 pound dummy had to a safe zone. I felt confident since I was still in the Army and was in the best cardiovascular condition in my life. The lieutenant introduced himself to the crowd and began explaining the course, at the end of his explanation and demonstration he asked for volunteers to go first. In my mind I thought it would be good to volunteer, but I had learned early on in the Army not to volunteer for anything. I held my ground and stayed back to gauge the motivated people stepping to the front. I watched several individuals run through the course until it was finally my turn. Once I stepped up to the starting line my adrenaline ran high and I felt unstoppable at that point. I had heard the fastest time was 2:09 through the course on this day and I was determined to beat it and set a new record. I took off up the steep flight of stairs and down the other side simulating a chase. I felt like a wild animal closing on my prey as I hopped the fence and dropped to the other side. Next I ran through a makeshift neighborhood setting and to a high wall I had to climb. Once at the top I ran down the steps and around the turnaround point. It was then that I realized how fast I was moving, I was flying through the course and hurting badly inside. Despite the difficulty, I knew I had to hold on for the next 30 seconds and I would have achieved my target. I ran to the shooting simulation and picked the bad guy out of the standup targets, ran to the dummy drag the 170 pounds 20 yards like a dog carries a flea on a daily basis. Once I was at the end of the line I heard the scorer yel l ââ¬Å"2:03â⬠, I had done it. On the finishing line, I felt proud to have achieved my target and was convinced that I had already secured the job. My score got beat by a fraction of a second later in the day, but I was still proud that I was able to overcome the pain to get to the finish
Monday, November 18, 2019
Innocent Drinks Case Study Example | Topics and Well Written Essays - 750 words - 3
Innocent Drinks - Case Study Example Additionally, it ensures the endorsement of recycling and sustainability of its products packaging. This paper, therefore, analyzes the business operations of Innocent Drinks Company including booms, bumps and the overall SWOT analysis of this company. The dominant market share of Innocent Drinks Company in the Juice and Smoothie market has been on the decline due to daily emergence of soft drinks companies into this industry. For example, in the recent past, this companyââ¬â¢s market, which initially was over 70%, has been threatened by an unfair competition and consumer downturn (Sahlman 356). Even though Innocent Company upholds a higher degree of ethical standards towards natural, healthy, delicious and sustainable production, the only market worry is the identification of best marketing strategies that would decisively keep this company the market leader in soft drink production. Additionally, the development and success of this company continues to create its unusual share of challenges as the company adversely faces threat of consumerââ¬â¢s downturn and an inclusive out of business bigger rival efforts. In order to curb these market competition challenges, Innocent Drinks Company has resolved into being a flexible sof t drink organization with various branches. This strategy is primarily aimed at capturing wider markets. Fruit juice revolution may act as the best case study to analyze and understand the development and success of Innocent Drinks Company and their products. In the practical perspective, innocent drinks packages range from (250ml) to (1L). The appearance of this smoothie is plain one and unappealing, which is due to the natural nature of innocent drinks. Innocent soft drinks are in natural form hence lack chemical substances. This makes these soft drinks some of the best drinks for human consumptions. Labelling of Innocent Drinks juice
Saturday, November 16, 2019
Importance Features in Good Customer Service
Importance Features in Good Customer Service A good customer service is the lifeblood of any business were can offer promotions and slash prices to bring in as many new customers as they want, but unless we can get some of those customers to come back, the business wont be profitable for long. Good customer service is all about bringing customers back. And about sending them away happy happy enough to pass positive feedback about the business along to others, who may then try the product or service that they offer for themselves and in their turn become repeat customers.If the company truly want to have good customer service, all you have to do is ensure that your business consistently does these things: How do the company go about forming such a relationship it easy we just should do by remembering the one true secret of good customer service and acting accordingly and their needs INTRODUCTION Q1: The company go about forming such a relationship it easy we just should do by remembering the one true secret of good customer service and acting accordingly and their needs . Positive expectation can be achived in some ways such as :Answer your phone an answering service Dont make promises unless you WILL keep them an exampleYour new bedroom furniture will be delivered on Tuesday, make sure it is delivered on Tuesday. Otherwise, dont say it Listen to your customers an example Is there anything more exasperating than telling someone what you want or what your problem is and then discovering that that person hasnt been paying attention and needs to have it explained Deal with complaints. You cant please all the people all the time. Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time and position your business to reap the benefits of good customer service. Be helpful even if theres no immediate profit in it. Train your staf f (if you have any) to be ALWAYS helpful, courteous, and knowledgeable Take the extra step. Throw in something extra. Question 1 There are 5 basic needs of customer. Please list and explain in details those needs ANSWER Q1 : Every customer comes into the customer situation with differing wants.While wants are frequentlyhard to identify and may occasionally be unrealistic, all customer have the following five basic needs: SERVICE PRICE QUALITY ACTION APPRECIATION APPRECIATI-ON ACTION QUALITY PRICE SERVICE FIVE NEEDS OF CUSTOMER. 1: SERVICE: Customer expect the service that they is appropriate for the level of purchase that they are making .A small ,spontaneous purchase may have a smaller service needs than a longer purchase that has been carefully planned and researched. 2:PRICE ;The cost of everything we purchase is becoming more and more important .People and business want to use their financial resources asefficiently as possible .Many products previously considered unique are now considered commodities .This means that while a customer previously had to travel to the local hamburger restaurant to purchase a hamburger , now one can be acquired at many other locagtions.This makesthe component of price even more important to the customer . 3 : QUALITY ; Americans are less likely today to think of thier purchases as throaway items .Customer want the product that they purchase to be durable and functional until customer decide to replace them. This requirement of quality mandates that manufactures and distributors produce products that live up to the customers expection of durabilty .Customer are much less likely to question price if they are doing business with a company thatb has a reputation for producing a high-quality product . 4: ACTION ; Customers needs action when a problem or question aries.Many companies offer toll-free customer assistance telephone lines , flexible return policies ,and customer carryout services in response to the need for action.Customer are human beings and like to think that they are an important priority and that when a need or question arises someone will be ready and waiting to help them. 5: Appreciation : Customer need to know that we appreciate their business.Customer services providers can convey this appreciation in many appropriate ways .Saying THANK YOU . to the customer through our words and action is agood starting points.Preferred customer mailing list ,information newsletters, special discount, courtesy , and name recognition are good beginnings to showing our customers our appreciation .Additionally ,letting them know that we are glad that they have chosen to do business with us conveys a positive message .A fast food restaurant has a sign in its drive -through lane that says , we know that you could eat somewhere else : thank you for allowing us to serve you.. Conclusion Q1 I know this verges on the kind of statement thats often seen on a sampler, but providing good customer service IS a simple thing. If you truly want to have good customer service, all you have to do is ensure that your business consistently does these things: If youre a good salesperson, you can sell anything to anyone once. But it will be your approach to customer service that determines whether or not youll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers a relationship that that individual customer feels that he would like to pursue. Question 2: All customer have their own unique sets of expectations.Expectations may be positive or negative .Organizations must periodically attempt to determine what their customer expect from their customer experience .In a group, list and explain in details the top five expectations that customers would have of the following organizations: 5 stars hotels International Fast Food Chain Travel and Tours company INTRODUCTION Q2 When we manage a company the most an important thing that we should take note is about the expectation of each customer .Expectation mean the belief that something will happen or come with hope for the future an example an expectation can be the positive and the negative.An expectation is an important because it wil bring your customer or loose your customer. Expectation is base on personal vision of the result and the expectation can be identity based on the experience the way you are treated , the value, prejudice , priorities. There are two levels of expectation : primary expectation and secondary expectation .Primary Expectation is most basic requirement of interaction and Secondary Expectation are expectation that is based on previous experience that are enchancement from primary expectation. Answer Q2: FIVE STAR HOTEL The expectation of five star hotels are must fully equipped with modern facilities and serve the visitors in the best possible way. The warm hospitality, quality and friendly service by the hotel staffs adds to the comfort and luxury of staying in a five star hotels i. The five star hotels must promise the tourists of providing the best accommodation option which ensures comfort and pleasure. The five star hotel live up to the tradition of stylish decors and impeccable customer service.The accommodation offered at the Five Star Deluxe Hotels includes deluxe, suite, deluxe suite and standard accommodation style. All the rooms and the suites of the hotels are air-conditioned, well ventilated, spacious, well lit and are equipped with amenities and facilities like, 24 hours room service En-Suite Bathroom with hot and cold running water Personal safe Wardrobe Television Telephone Work Desk While the dining facilities offered at the Five Star Deluxe Hotels are excellent and comprises of in-house dining at the hotel restaurant. The restaurant must serves multi cuisine dishes like Indian, Chinese, Continental foods. The coffee shop of the hotels is opened throughout the day and serves light snacks and beverages to the tourists. For the business facilities of five star hotels are must considered the best. An example the conference halls, the banquets, the meeting room of the hotels are the ideal venues for organizing business meetings or formal gatherings. The recreational facilities at the Five Star Deluxe Hotels give variety of options to its guests. The hotels must have, swimming pool, Jacuzzi, health club, playing arena, shopping arcade to entertain the guests staying at the hotels. The five star category hotels also must provide additional facilities to their guests along with the facilities mentioned above. The list includes, 24 hours reception Doctor on call Safe Deposit box Travel desk Luggage storage Elevator, lift Car parkà International Fast Food Chain The expectation of Fast food restaurant is The expectation of Fast food restaurant is cheap, convenient, filling.à The expectation of Fast food restaurant cannot be over expected with fully equipped with modern facilities and serve the customer in the best possible way with the warm welcoming, quality and friendly service by the restaurant staffs when the restaurant fully pack with customer While the negative expectation are eating out, a fast food restaurant is often the cheapest option, but unfortunately not a healthy one. Eating just one fast food meal can pack enough calories, sodium and fat for an entire day or more. Eating fast food on a regular basis can lead to a host of different health problems, both physical and psychological. Still, in a bad economy the quick-and-cheap temptation can often be hard to resist. As an informed customer, though, you can make healthier choices and still enjoy the price and convenience of fast food restaurants. Travel and Tours company: Travel is a great way to experience new things the expectation when we dealing with the tour guider or tourist department first off all the customer consider the Trip destination Trip dates Activity: biking, hiking, rafting, and Price range The company staff should be friendly, efficient, knowledgeable, and able to answer the following questions the group size for a trip What is included in the price of the trip and what additional expenses should Iexpect What are the food arrangements What type of accommodations are provided What training do the guides have What is thecancellation and refund policyà any references can contact for company and/or this trip Conclusion If you work just for money, youll never make it, but if you love what youre doing and youà always put the customer first, success will be yours. One of the most important customer service skills you can develop is the ability to understand and effectively respond to the customers needs and concerns. For a long time, sales has been perceived to be mostly about trying to convince the customer that he needs the product. Excellent customer service starts by first taking the time to get to know the customer, his situation, his vision, his frustrations and his goals. To devolop our service the company should their staff to Customer Service Skills seminar will guide you in how to get a grasp of these key issues. Once you have a good handle on what is on his heart and mind, then you will know how to offer the customer helpful solutions that are attractive to him because they have value.
Wednesday, November 13, 2019
Analysis of Trifles by Susan Glaspell Essay -- Susan Glaspell
"Trifles" is a play with a unified plot. Although there are verbal flashbacks to the events of the day of the murder of John Wright, the play's entire plot begins and ends in a span of one day. The author also extends the unified plot to create a single setting (the farmhouse kitchen). The plot centers on John Wright's murder. Mrs. Wright is the main suspect; an investigation is taking place as to the motive or reason for the crime. The Sheriff, Mr. Hale and the County Attorney are introduced first to the audience. They are investigating the crime scene. The women, Mrs. Hale and Mrs. Peters, accompany the men to gather whatever of Mrs. Wright's belongings that she needs in jail. This exposition turns ironic when the women end up "investigating" and actually come up with evidence, while the professional men leave without an answer to their quest to find a motive for the murder of Mrs. Wright's husband. Mr. Hale gives an account of what he came upon the day of the murder. He found Mrs. Wright in a state of shock and nervousness. Mr. Hale states that Mr. Wright didn't care much for talking to people; all he wanted was peace and quiet. This foreshadowing will be used by the women, mainly Mrs. Hale, to connect the motive to the dead bird that they find later on in the play. Additional foreshadowing facts are the broken jelly jar and the "very cold" kitchen atmosphere. Again, the women feel that this coldness was what drove Mrs.' Wright to murder. Mrs. Hale informs the County Attorney that Mr. Wright was not a very cheerful man, which may be why the farmhouse does not look or feel cheery. The audience learns that Mr. Wright was a cold, uncommunicative, selfish man. The theme of men versus women come into view... ...ver, Mrs. Peters undergoes character development from believing that it should be up to the law to decide what should happen to Mrs. Wright to being convinced that women ought to stand together against the stereotypical views of women that the men have. This change occurs when Mrs. Peters recalls a childhood event that involved her cat and a mean, dreadful little boy. The play's rising action occurs at the point when the men could not connect the why and the how of John Wright's murder. The women, as they meddle with their "trifles", uncovers the knowledge and objects that the masculine detectives were seeking. In the end, the men come up empty and the women leave the farmhouse with concealed evidence in hand - the dead bird. The audience is left thinking that Mrs. Wright will be a free woman. As to what the actual verdict will be, no one knows.
Monday, November 11, 2019
Oleana as a Tragedy
Oleana presents many definitive traits that could categorise it as a tragedy. The most prominent is the presence of a ââ¬Ëharnartia', executed by John. Harnartia is Greek terminology that translates literally to ââ¬Å"missing the markâ⬠, and was often used to depict the ââ¬ËHero's fatal flaw. In the case of Oleana, it could be argued that John committed the fatal error' of breaching the lawful gap between teacher and student by ââ¬Å"placing his arm aroundâ⬠Carol while trying to soothe her.This sentimental reaction is generally condoned by the audience, despite the legal implications, as the motional reasoning behind it temporarily clouds the unprofessional elements. Ultimately these actions result in a string of misfortune. Tragedies also have a reputation for elating the audience, and encouraging conflicting emotions for the characters. Such is arguably achieved, as Carol is portrayed as a youthful woman whom is insecure in her own academic abilities and correspo ndingly becomes a victim to John's crass, arrogant attitude as is shown by an extreme amount of ellipsis and interruptions in their earlier interactions.She is also strained by that of her own group' whom convince her to liberate the dramatic allegations that guarantied John's downfall. However, she is also represented as vindictive and headstrong, as is shown by her dialogue in the last act wherein she attempts to blackmail John into rebuking his book: ââ¬Å"If you would like me to speak to the tenure committee, here is my list. You are a free person, you decide. John is firstly depicted as a brash and slightly aloof man with good intentions, but as the story develops, these quirks lose their initial romance and his character appears intrusive and pompous, due to his esquipedalian qualities. He dominates the conversation and ushers Carol repeatedly; an action which is generally regarded as being extremely derogatory and advocates the belief that his elder status gives him a right to be condescending.Even disregarding the fact that they are of opposite sexes, it is strenuous to reach a conclusive, untainted resolve, and thus the desired effect is achieved. It is common in tragedies to have a ââ¬Ëreversal' of fortune; this could be aligned with John's looming loss of power, Job, home, and, effectively, life, due to Carol's persecution. A great deal of his loss is arguably down to John's insolent action of belittling the resonance of a higher power; in this case the Tenure Committee.He believes that they will revoke the statement, and thus foolishly provides Carol with more opportunities to amplify damning evidence. This is an unmistakable trait in variations of Tragedies, generally tagged ââ¬Ëhubris', wherein the equilibrium is only achieved after the hero suffers for their imprudence towards the Gods. Lastly, a key feature in any play is the chorus; a seemingly detached group, whom gather to inflict Judgements and muse over the ighteousness of the chara cter's actions throughout.The most relevant comparison to this in Oleana is the presence of the telephone, and the confliction and distraction it brings. This ongoing chaos could possibly be interpreted as foreshadowing for the misfortune that John was fated to experience, or the general tone of condemnation regarding John's various inappropriate actions towards Carol. In conclusion, there are many connections that can be made between a typical tragedy production and Oleana, and it would be completely valid to place Oleana in that genre. Oleana as a Tragedy By saraelnairree
Friday, November 8, 2019
Free Essays on Mother Teresa
Mother Teresa Mother Teresa taught the world that having a good heart was all that a person needed to succeed in the world. She taught that being generous to the poor, was an act of serving God, in practical helpful way. While not acknowledging that the deeds she did as a huge publicity stunt, she showed others how to do actual good for the unfortunate people of the world. Mother Teresa was a wonderful woman and a great influence on the world today. Mother Teresa was born Agnes Gonxha Bojaxhiu on August 27, 1910, to a deeply religious Roman Catholic family (McGovern). Her mother, Nikola Bojaxhiu, was woman who was taught early that giving to the poor would benefit the world in many ways. Agnesââ¬â¢ family was large and poor, so she learned the people were always going to have to make sacrifices in order to survive. Agnes decided early on in life at the tender age of fourteen that she wanted to be a missionary nun, but it was at the age of eighteen that Agnes joined the Loreto order of nuns (McGovern). On May 24, 1931, Agnes took her first vows poverty, chastity, and obedience (Encyclopedia of World Biography). It was there she took on the name Teresa after St. Therese, the patron saint of missionaries. She eventually became the principal of Loreto Entally, a school in Entally, where she taught history and geography. Even inside the school, she longed to help the starving and dying people of the streets. She was not allowed to because the Loreto order of nuns had a rule that the nuns couldnââ¬â¢t leave the convent unless they were seriously ill. In August of 1946, Sister Teresa could stand it no longer. She left the convent to tend to the sick and poor. In 1947, Sister Teresa was granted Teresa was permission to leave the Loreto order of nuns (Wellman). From there on, she walked the streets finding people that she could help out. The work would exhaust her, but each day she kept on going. Sister Teresa had such a love... Free Essays on Mother Teresa Free Essays on Mother Teresa Mother Teresa Mother Teresa taught the world that having a good heart was all that a person needed to succeed in the world. She taught that being generous to the poor, was an act of serving God, in practical helpful way. While not acknowledging that the deeds she did as a huge publicity stunt, she showed others how to do actual good for the unfortunate people of the world. Mother Teresa was a wonderful woman and a great influence on the world today. Mother Teresa was born Agnes Gonxha Bojaxhiu on August 27, 1910, to a deeply religious Roman Catholic family (McGovern). Her mother, Nikola Bojaxhiu, was woman who was taught early that giving to the poor would benefit the world in many ways. Agnesââ¬â¢ family was large and poor, so she learned the people were always going to have to make sacrifices in order to survive. Agnes decided early on in life at the tender age of fourteen that she wanted to be a missionary nun, but it was at the age of eighteen that Agnes joined the Loreto order of nuns (McGovern). On May 24, 1931, Agnes took her first vows poverty, chastity, and obedience (Encyclopedia of World Biography). It was there she took on the name Teresa after St. Therese, the patron saint of missionaries. She eventually became the principal of Loreto Entally, a school in Entally, where she taught history and geography. Even inside the school, she longed to help the starving and dying people of the streets. She was not allowed to because the Loreto order of nuns had a rule that the nuns couldnââ¬â¢t leave the convent unless they were seriously ill. In August of 1946, Sister Teresa could stand it no longer. She left the convent to tend to the sick and poor. In 1947, Sister Teresa was granted Teresa was permission to leave the Loreto order of nuns (Wellman). From there on, she walked the streets finding people that she could help out. The work would exhaust her, but each day she kept on going. Sister Teresa had such a love... Free Essays on Mother Teresa Through out the women known as Mother Teresaââ¬â¢s life she had accomplished a great many tasks. Mother Teresa had done good works and heroic virtues in her lifetime. Mother Teresaââ¬â¢s had accomplished many deeds through out her religious order and her ââ¬Å"Way of Loveâ⬠. This is a way of not pleasing yourself but to give yourself to God and to be used by him in a very special way, a way of helping people. (The ââ¬Å"Way of Loveâ⬠is also a poem). Mother Teresa was born in Skopje, Yugoslavia (now called Macedonia) in 1910. Mother Teresaââ¬â¢s original home was Agnes Gonxha Bojaxhio. Mother Teresa was only 12 years old when she first knew she had a vocation to the poor but it wasnââ¬â¢t until much later in 1928 when she suddenly decided to become a nun and traveled to Ireland to join the Sisters of Loredo a religious order founded in the seventeenth century. After studying at the convent for less than a year, she left to join the Loredo convent in the city of Darjeeling in India. On May 24th, 1931, she took the name of name of ââ¬Å"Teresaâ⬠in honor of St. Teresa of Avila a sixteenth century Spanish nun. In 1929 Mother Teresa was teaching at a catholic high school in Calcutta the city was filled with beggars, lepers, and the homeless and on wanted babies were left to die in garbage bins. One day in 1946 Mother Teresa felt the need to leave her job at St. Mary catholic school to care for the needy in Calcutta. Mother Teresa began her work in 1948 by studying nursing for three months with the American Medical Missionaries in India, she there returned Calcutta to found the Missionaries of Charity and the Kalighat Home for the dying. Mother Teresa would gather dying Indians off the streets and care for them during the days before they died. In the mid 1950ââ¬â¢s, Mother Teresa began to help victims of leprosy. She established a leper colony called Shanti Nagar (town of Peace). In 1965 the Pope authorized Mother Teresa to... Free Essays on Mother Teresa Agnes Gonxha Bojaxhiu was born August 26, 1910 in Skopje, in Macedonia. Her childhood was comfortable and prosperous due to her fatherââ¬â¢s success. Her father encouraged his children to be generous and compassionate to those less fortunate. Her mother was very religious and she took the children to morning mass. Agnes often helped her mother deliver parcels of food and money to the poor and prayed with the whole family every evening. The familyââ¬â¢s life changed dramatically after their fatherââ¬â¢s death, when Agnes was 9. Although now poor themselves, they continued to help those less fortunate. Christianity became increasingly important in Agnesââ¬â¢ life. From the age of 12, she was aware of a desire to devote her life to God. As Agnes thought about what she could do for Christ, she started to feel a call for God. In the two years she decided to become a nun. Agnes spent longer periods of time going on retreats and received guidance from her Father Confessor. At th e age of 17, she made the decision to become a nun, because she had been taught that chastity is a special and pure grace. This was an important moment for Agnes as she chose a life of self-sacrifice. Agnes was just 18 when she decided to join the Sisters of Our Lady of Loreto, who were very active in India. On December 1, 1928 the crossing to India started. In the beginning of 1929 they reached Colombo, then Madres and finally Calcutta. The journey continued to Darjeeling, where she completed her training. Agnes was trained in prayer, scriptures, theology, and the spirituality and history of her Order. She started to learn Hindi and Bengali and to improve her English. She taught at the local school and worked in a small medical station. On May 24, 1931, Agnes took her first vows of poverty, chastity and obedience as a sister of Loreto. She chose her name in religious life as St. Theresa of Lisieux. Soon after she went to Calcutta to begin her teaching career. She went to Lor...
Wednesday, November 6, 2019
Training in Clinical and Counseling Psychology
Training in Clinical and Counseling Psychology Graduate school applicants who want a career in the field of psychology often assume that training in clinical or counseling psychology will prepare them for practice, which is a reasonable assumption, but not all doctoral programs offer similar training. There are several kinds of doctoral programs in clinical and counseling psychology, and each offers different training. Consider what you want to do with your degree counsel patients, work in academia or do research when you decide which program is best for you. Considerations in Selecting Graduate Programsà As you consider applying to clinical and counseling programs remember your own interests. What do you hope to do with your degree? Do you want to work with people and practice psychology? Do you want to teach and conduct research at a college or university? Do you want to conduct research in business and industry or for the government? Do you want to work in public policy, conducting and applying research to address social problems? Not all doctoral psychology programs will train you for all of these careers. There are three types of doctoral programs in clinical and counseling psychology and ââ¬â¹two different academic degrees. Scientist Model The scientist model emphasizes training students for research. Students earn aà Ph.D., a doctor of philosophy,à which is a research degree. Like other science Ph.Ds., clinical and counseling psychologists trained in scientist programs focus on conducting research. They learn how to ask and answer questions through conducting carefully designed research. Graduates of this model get jobs as researchers and college professors. Students in scientist programs are not trained in practice and, unless they seek additional training after graduation, they are not eligible to practice psychology as therapists. Scientist-Practitioner Model The scientist-practitioner model is also known as the Boulder Model, after the 1949 Boulder Conference on Graduate Education in Clinical Psychology in which it was first created. Scientist-practitioner programs train students in both science and practice. Students earn Ph.D.s and learn how to design and conduct research, but they also learn how to apply research findings and practice as psychologists. Graduates have careers in academia and practice. Some work as researchers and professors. Others work in practice settings, such as hospitals, mental health facilities, and private practice. Some do both. Practitioner-Scholar Model The practitioner-scholar model is also referred to as the Vail model, after the 1973 Vail Conference on Professional Training in Psychology, when it was first articulated. The practitioner-scholar model is a professional doctoral degree that trains students for clinical practice. Most students earn Psy.D. (doctor of psychology) degrees. Students learn how to understand and apply scholarly findings to practice. They are trained to be consumers of research. Graduates work in practice settings in hospitals, mental health facilities, and private practice.
Monday, November 4, 2019
How Physical activity affect the heart rate Assignment
How Physical activity affect the heart rate - Assignment Example Cardiovascular related complications occur mostly due to the situations that are work related. The bodyââ¬â¢s physical activities affect the rate at which the heart beats per unit time. The change in rate of the heart is resulting from the case where the body is trying to replenish the oxygen that is consumed during the metabolism when the food is converted to the energy and the carbon dioxide (Jackson, 2009). The energy that is produced during metabolism is used by the body during the physical activity. The physical activities of the body of a human being either little or high may pose a great danger to the heart of the individual (Moser and Riegel, 2008). A body which is subjected to the right quantities of the physical activities is less vulnerable to the heart diseases while the body that is subjected to the high activities or heavy weight lifting is more vulnerable to the heart attack. There has been a case where the heart diseases have been associated with the performance of excess work that means close monitoring of the rating activity may assist in the occupational risks assessment. The heavy weight lifting has a high risk of causing a heart attack. For the cases of manual activities, the body tends to have repetitive and fast exertions together with fatigue. The heart rate can be monitored using the electrocardiogram that records the rate at which the heart is beating per unit time. There are various factors that influence the heart rate both extrinsic and intrinsic. The external factors are the one that are responsible for causing the heart rate to change considerably. For a person who is involved in a more manual activity will tend to have higher heart beat compared to the one who is resting (Moser and Riegel, 2008). The heart rate may be argued to be directly proportional to the type of the activity the individual is engaged in. Wake
Saturday, November 2, 2019
Individual Project 5 Research Paper Example | Topics and Well Written Essays - 1250 words
Individual Project 5 - Research Paper Example The strategies for high-performance contracts include separating people from the problem, emphasizing on shared interests, as well as providing more options. Negotiation is a process via which two persons or institutions attempt to attain an agreement with respect to issues that are associated with different objectives, interest and values (Lock, 2013). The attainment of a common ground is associated with the same beliefs, objectives and values. The shared common goal normally persuades the two individuals or groups to attain the shared goals. The ability of the parties to a negotiation to make a decision normally differentiates a negotiation process from arbitration which demands an arbitrator. In most circumstances, businesses attempt to experience a win-win situation with a contractor while negotiating on various contracts; this ensures a long term relationship between the parties to a given contract. Mutual trust between the contracting the parties is normally associated with the past relationship with respect to business aspects or in the negotiation process. In the event that a mutual trust does exist between the contracting parties, Zou (2011) provides that there is a need to build the trust. Trust normally exists in the event that the other party is likely to offer the promises that are pledged; additionally, the negotiator should be viewed as individual who is not likely to lead to surprises. Surprises that are likely to occur may include certain demands that were not mentioned in the original agreement; they also include threats or change of a party position as far as the original position is concerned. The establishment of a mutual trust is likely to see both parties reach an agreement that is associated with a win-win situation among the parties given that one party is careful not to hurt the other party. The parties can create a positive relationship by paying attention to common goals and values;
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